Returns & Privacy Policies
Please take a moment to read and understand our policies as outlined below.
Current Policies and Notifications
Please read before ordering. This document details our return policy and instructions for returning items
Read and understand ways in which we may collect, store, or use your data to aid in site performance
Returns
Refund Policy for Tea For Two, LLC
Effective Date: 2024-01-03
Thank you for choosing Tea For Two, LLC. We aim to provide you with high-quality products and a delightful shopping experience. Please take a moment to review our updated refund policy.
1. Cancellation Window:
1.1. Orders containing Teas, Consumables, or Standard Items: Customers have a 12-hour window from the time of order placement to cancel their order before it is shipped. This applies to orders containing teas, consumables, or non-personalized standard items.
1.2. Customized Orders: Due to the immediate processing of customized orders, they cannot be canceled once confirmed.
2. Returns Eligibility:
2.1. Teas and Consumables: Unfortunately, we cannot accept returns on teas and other consumable products due to health and safety regulations. We encourage you to carefully review product details and descriptions before making a purchase.
2.2. Customized Orders: Items that are personalized or customized to your specifications are not eligible for return. We begin processing customized orders immediately after receiving them, making it impossible to cancel or modify them once confirmed.
2.3. Non-Personalized Standard Items: All sales are final for non-personalized standard items that cannot be returned.
3. Return Process:
3.1. Non-Personalized Standard Items: We gladly accept returns for non-personalized standard items in new, unused condition within 10 days of the delivery date. A 10% restocking fee will be deducted from the refund amount.
3.2. Teas and Consumables, Customized Orders: Unfortunately, returns are not accepted for teas, consumables, or customized orders. If you have concerns about the quality or accuracy of a customized order, please contact our customer service team to address the issue.
4. Refund Process:
4.1. Non-Personalized Standard Items: Upon receipt of the returned item, we will inspect it to ensure it meets the return eligibility criteria. Once approved, a refund, minus the 10% restocking fee, will be processed to the original method of payment within 5-7 business days.
4.2. Teas and Consumables, Customized Orders: Unfortunately, refunds cannot be issued for teas, consumables, or customized orders due to their nature.
5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team within 5 days of receiving your order. We will work with you to resolve the issue promptly.
6. Contact Information:
If you have any questions about our refund policy or need assistance with a return or cancellation, please contact our customer service team at admin@teafortwohs.com.
Thank you for choosing Tea For Two, LLC. We appreciate your understanding and cooperation with our updated refund policy.
Privacy Policy
Privacy Policy for Tea For Two, LLC
Effective Date: 2024-01-03
Thank you for choosing Tea For Two, LLC. We are committed to protecting your privacy and providing a secure online shopping experience. This Privacy Policy outlines the information we collect, including the use of cookies, pixels, and how it is used. It also covers the choices you have regarding your personal information.
1. Information We Collect:
1.1. Personal Information: When you visit our website, register an account, or make a purchase, we may collect personal information such as your name, email address, shipping address, and payment details.
1.2. Automatically Collected Information: We use cookies, pixels, and similar technologies to collect information about your device, IP address, browser type, and browsing behavior on our website. This information helps us improve our website, understand user preferences, and enhance your shopping experience.
2. Use of Cookies and Pixels:
2.1. Types of Cookies: We use both session and persistent cookies. Session cookies are temporary and are deleted when you close your browser. Persistent cookies remain on your device for a longer period.
2.2. Purposes of Cookies and Pixels:
a. Essential Cookies: These are necessary for the proper functioning of our website, such as enabling you to navigate between pages and access secure areas.
b. Analytics Cookies: These help us understand how you interact with our website, providing valuable insights to enhance user experience and optimize our services.
c. Preference Cookies: These remember your preferences and settings, making your browsing experience more personalized.
d. Pixels: Pixels, also known as web beacons or clear gifs, are tiny graphics with unique identifiers that allow us to track your actions on our website and understand the effectiveness of our marketing efforts.
3. Use of Information:
3.1. Order Processing: We use your personal information to process and fulfill your orders, including shipping and payment processing.
3.2. Account Management: Creating an account allows you to track your order history, save your preferences, and expedite the checkout process.
3.3. Communications: We may use your contact information to communicate with you about your orders, provide updates on promotions or events, and respond to your inquiries.
4. Security:
4.1. Data Security: We implement industry-standard security measures to protect your personal information. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure.
5. Information Sharing:
5.1. Third-Party Service Providers: We may share your personal information with trusted third-party service providers for order fulfillment, payment processing, and website analytics. These third parties are contractually obligated to keep your information confidential and secure.
5.2. Legal Requirements: We may disclose your information if required by law, government request, or when we believe disclosure is necessary to protect our rights, prevent fraud, and ensure the safety of our users.
6. Your Choices:
6.1. Opt-Out: You may choose to opt-out of receiving promotional emails by following the unsubscribe instructions provided in our emails or by contacting us directly.
6.2. Cookie Settings: You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to use certain features of our website.
7. Your Rights:
7.1. You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at admin@teafortwohs.com.
8. Information Retention:
8.1. We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
9. Do Not Sell My Personal Information:
9.1. We do not sell or give away your personal information to third parties for their marketing purposes.
10. Changes to the Privacy Policy:
10.1. We reserve the right to update this Privacy Policy to reflect changes in our practices and services. Any changes will be effective immediately upon posting.
11. Contact Information:
If you have any questions or concerns about our Privacy Policy, please contact us at admin@teafortwohs.com.
Thank you for choosing Tea For Two, LLC. We appreciate your trust and are committed to protecting your privacy.